Before You Order
Print Order Policy
By placing an order for prints, frames, albums, or any other physical product through Mykel Studios, you agree to the terms below. Every item we sell is custom-produced for you, which shapes a few important rules.
All Sales Are Final
- Prints, frames, albums, blankets, and all other physical products are custom-made to order and are non-refundable once production begins.
- We do not offer refunds or exchanges for change of mind, sizing preferences discovered after delivery, or dissatisfaction with a choice you approved.
- Orders may be cancelled for a full refund only if production has not yet started. See Approving Your Proof below.
Approving Your Proof
- Before anything is sent to print, we email you a proof showing the exact crop, framing, and layout of your order.
- Production does not begin until you approve the proof. No approval, no printing: your order will be held, not shipped, not charged for production.
- Review your proof carefully: crop and composition, orientation, spelling on any custom text, and overall layout. Once approved, these details cannot be changed.
- If we don't hear back within 7 days of the proof being sent, we'll follow up once. After 14 days with no response, the order is paused indefinitely until you reach out. It will not be cancelled automatically, but it will not move forward either.
- Need changes? Reply to the proof email with your requested edits. We're happy to send revised proofs before you approve.
Color & Print Accuracy
- Screens display color differently than ink on paper, canvas, or metal. We calibrate our process for accurate, true-to-life prints, but minor variation between what you see on screen and the final print is normal and expected.
- This natural variation is not considered a defect and is not grounds for a refund or reprint.
Damaged or Defective Items
- If your order arrives damaged or with a genuine production defect (not related to the approved proof), contact us within 7 days of delivery with photos of the issue.
- Verified damage or defects are corrected with a free replacement. We do not issue cash refunds for these issues. Our priority is getting you a print you're happy with.
- Issues matching what was shown and approved in the proof (e.g. a crop or color choice you signed off on) are not eligible for replacement.
Shipping & Delivery
- Production begins after proof approval and typically ships within the timeframe noted at checkout. Production timelines are estimates, not guarantees.
- You're responsible for providing an accurate shipping address. Orders returned or lost due to an incorrect address provided by the customer may incur a reshipping fee.
- Lost or stolen packages confirmed as delivered by the carrier are not the responsibility of Mykel Studios. We're happy to assist with a carrier claim where possible.
Albums & Multi-Image Products
- For albums and other multi-image products, layout and page design are handled by Mykel Studios based on the photos and notes you provide.
- A full layout proof is sent before printing. The same approval rules above apply: no approval, no printing.